Refund policy

Returns & Refunds

We want you to be confident ordering from Dryalite. All standard Dryalite products are covered by our 30-day money-back guarantee.

You have 30 days from the date you receive your order to contact us and request a return.

30-day money-back guarantee

You are welcome to install and test your Dryalite product. If you are not satisfied with it, including if it does not improve your headlight condensation as expected, you can request a return within 30 days of receiving your order.

Our voluntary 30-day guarantee may not cover products that have been deliberately modified, cut, drilled, significantly damaged through incorrect installation, or returned with major components missing. This does not affect your statutory rights if the product is faulty, damaged or not as described.

How to request a return

To request a return, sign in to your customer account and select

Request return on the relevant order.

If you're unable to submit a return request through your account, you can contact us at contact@dryalite.co.uk with your name and order number.

Once your return has been approved, we'll provide the return address and instructions. Please obtain proof of postage when sending your return.

Return postage

If you are returning an item because you have changed your mind, ordered the wrong version, or are using our voluntary 30-day money-back guarantee, you are responsible for the cost of returning the item.

If we have sent you the wrong product, or the product is faulty or damaged when it arrives, please contact us. Where appropriate, Dryalite will cover the reasonable cost of returning the item.

Wrong product or fitment

If you have ordered the wrong Dryalite version for your vehicle, please contact us at contact@dryalite.co.uk. We will help identify the correct version where possible and can arrange a return or exchange.

If the incorrect product was supplied due to an error by Dryalite, we will cover the reasonable return postage cost.

Faulty, damaged or incorrect items

Please contact us as soon as possible if your order arrives damaged, defective, incomplete or different from what you ordered so that we can put it right.

Your legal rights in relation to faulty, damaged or incorrectly described goods are not limited by our 30-day money-back guarantee.

UK online purchase cancellation rights

If you are a UK consumer buying online, you also have statutory cancellation rights.

You may tell us that you wish to cancel your order within 14 days of receiving it, without giving a reason. After notifying us, you then have a further 14 days to return the goods.

For a return made under these statutory cancellation rights, we will refund the price paid for the returned goods together with the cost of our standard delivery option, where a delivery charge was paid. Any additional amount paid for an upgraded or express delivery service does not have to be refunded.

You are normally responsible for the cost of returning the goods unless the goods are faulty, incorrect, or we have agreed otherwise.

Our 30-day money-back guarantee is provided in addition to these statutory rights and does not replace or restrict them.

Returns between 15 and 30 days

For eligible returns made after the statutory 14-day cancellation period but within our 30-day money-back guarantee, we will refund the price paid for the returned product.

Original delivery charges and return postage are not normally refundable for these voluntary returns unless the product is faulty, incorrect, or we have agreed otherwise.

About headlight condensation

Dryalite products are designed to reduce the humidity inside a compatible headlight, helping to reduce condensation and misting. Results are not always immediate and moisture already inside the headlight may take up to a week to clear.

Dryalite is not intended to remove pools of standing water or repair physical damage such as a cracked headlight housing or significant water ingress.

These limitations do not affect our 30-day money-back guarantee.

Refunds

Once we receive your return, we will inspect it and confirm that your refund has been processed.

Refunds will be made to your original payment method. Your bank, card provider or payment service may take additional time to show the refund in your account.

Where statutory cancellation rights apply, refunds will be processed within the time limits required by law.

If you have any questions about a return or refund, please contact us at contact@dryalite.co.uk.